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 Center for Business & Industry Services
  Leadership and Management Workshops
 
Managing Conflict
This course will assist you in understanding and implementing strategies that will help you to manage conflict effectively. We will cover Recognizing, Responding, and Resolving Conflict in the workplace.
Price: $74.00 (includes book)
Date: Not Offered Summer Quarter 
Time: 9:00am–12:00pm
Place:  1800 ATEC Blg.   
 Item #: 8524   
Trainer: Teresa Palmer
 
 Practical Leadership
 Move from a successful employee to a successful manager or supervisor. Develop the skills to get off to a good start and become an effective leader in your organization.
Price: $129.00 (includes book)
Date: Not Offered Summer Quarter
Time: 9:00am–4:00pm
Place:  1800 ATEC Blg.      
Item #: 8520   
Trainer: Teresa Palmer
 
Effective Time Management
Time is a form of currency, and the ways that we talk about it illustrate its value; we say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you’ve probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and person goals.
Price: $129.00 (includes book)
Date: Not Offered Summer Quarter
Time: 9:00am–4:00pm
Place:  1800 ATEC Blg
Item #: 8518 
Trainer: Teresa Palmer
 
 Fundamentals of Customer Service
This course provides an overview of the basics of customer service. The guidelines and best practices for providing excellent service. Build, maintain, and increase a loyal customer base.
Price: $129.00 (includes book)
Date: Not Offered Summer Quarter
Time: 9:00am-4:00pm
Place: 1800 ATEC Blg 
Item #: 8522  
Trainer: Teresa Palmer
 
Appraising Performance
Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.
Date: June 28,30
Time: 6-9pm
Price: $129.00
Location: 1800 ATEC Building
Trainer: Angie Clark
 
Interviewing Skills for Management
Every manager knows that to be successful, a company needs to build teams of employees who are the top in their field, work well together, and are happy in the company. However, it is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just that—to hire the best candidate every time through strategies that will improve your success in interviewing. This can reduce or even eliminate significant turnover and allow your company to focus instead on achieving production goals.
Date: August 9,11
Time: 6:30-8pm
Price: $74
Location: 1800 ATEC Building
Trainer: Angie Clark
 
Problem-Solving Skills
Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skills—from defining your problem, to presenting it to the key decision makers in your organization.
Date: August 23,15
Time: 6-9pm
Price: $129.00
Location: 1800 ATEC Building
Trainer: Angie Clark
 
Change Management for Managers
With constantly shifting global economies and technological developments, businesses are constantly changing to exploit opportunities. Companies no longer have the luxury of remaining the same. Therefore, managers must constantly prepare for and implement change, guiding their employees through periods of transition.
Date: Not Offered Summer Quarter
Time: 6:30-8pm
Price: $74
Location: 1800 ATEC Building
Trainer: Angie Clark
 
Advantages of Critical Thinking \
Attendees will learn the value of critical thinking and advantages in the workplace. You will learn how to evaluate situations differently considering "other, viable options". Other options are valued by businesses as each works to profitability and survivability. Presenting viable alternative can be the difference for the success or failure for a company. Individuals with this skill are highly valued by their employer. Attendees will practice looking fo different solutions and different perspectives of common problems.
Price: $99.00
Date: Not Offered Summer Quarter
Time: 5:00pm-9:00pm
Location: 1600 building
Trainer: Niki Wise
 
Disabilities in the Workplace
Every company and every employee must learn to deal with disabilities in the workplace, effectively. It is beneficial to all employers to avoid common mistakes and offensive statements. This class will teach employees how to promote your company without offending an entire segment of the population, one with continuous access to the internet. A basic working understanding of ADA, its purpose and intent will help employees avoid mistakes that lead to lawsuits.
Price: $99.00
Date: Not Offered Summer Quarter
Time: 5:00pm-9:00pm
Location: 1600 building
Trainer: Niki Wise
 

Big Bend Community College • 7662 Chanute Street N.E. • Moses Lake, WA 98837 • (509) 793-2222 • (877) 745-1212

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